When Constructionline change level from Gold to Silver, the information required is not clear. When information is uploaded it days many days to return to Gold.
In addition the Constructionline person reviewing the new information may find other new questions, returning the user back to silver. This can start an endless cycle of Gold to Silver and every time its someone new reviewing the information.
Constructionline should assign one person to the customer reviews, when we submit answers they should be no need to review other questions, which have passed previously.